Once you’ve downloaded and signed up to the Coach app, you will do an in-app 2 min survey to help us get you matched with your real-life coach. Your coach will have a variety of qualifications and experience teaching LES MILLS workouts. Then, they will reach out to you via the Coach app. Here, you use the app to join video calls, message each other, access your customized training program, calendar, and keep track of your goals.

An online personal trainer will give you sets of exercises to do, correct your form from afar, and keep you motivated during your workout which is great, but with a LES MILLS Coach you get so much more. Your coach works with you to set goals, understand aspects of your health and wellbeing and learn about your lifestyle to prescribe a customized workout plan to suit you. They’ll handpick the workouts for you, so you’ll get an unbeatable level of motivation and inspiration. Your coach combines 1-to-1 sessions with app technology to keep track of your progress and keep you accountable.

You coach will keep you accountable and on track. They take the guesswork out of exercise by prescribing the exact workouts that will be best for you. You get 1-to1 video sessions, weekly workout plans, daily motivation, regular messaging, progress tracking and progress review sessions. With this full suite of support and your coach’s expertise and dedication to your success, you get the results you deserve.

None. You don't need any equipment or a gym membership to get great results with a LES MILLS Coach.

You communicate with video calls and messages via the LES MILLS Coach app.

If you find that your coach isn’t the right fit for you, simply email us at order.coaching@lesmills.com and we’ll connect you with a new coach.

Yes, of course! If you’ve finished your coaching program, you can jump onto the website and sign up for another. We’ll keep you connected to the coach you’ve been working with, unless you want to work with someone new.

If for any reason you’re not satisfied with the one month or one year coaching package, you are entitled to a full refund of the purchase price. The customer must make the refund request by email (coaching@lesmills.com) and the refund request must be made no later than seven days from the end of week four of the program. Refunds will be processed within five working days of notification to the customer of receipt of refund request.

The initial kick-start coaching call is 30 minutes and then you have 15-minute weekly sessions thereafter. Of course, that’s just part of the picture, your coach provides all the support you need, so you’ll feel the care and support around the clock.

The LES MILLS Coach app can be downloaded from Google Play and the Apple Store. You use the app to get set up with a coach, send your coach messages and have video calls. The app tracks your progress.

No, all LES MILLS+ workouts are accessed via the LES MILLS+ app.

Yes, LES MILLS Coach adds an additional layer of care and coaching to your LES MILLS+ membership. When you add on personal fitness coaching, you can be confident you’re getting the most from your LES MILLS+ membership and it’s totally risk free, with a 30-day money back guarantee.

While our Coaches have an awesome range of low-impact and recovery workouts, sometimes you just need a break, and we understand that. If you have been affected by COVID or are unwell and need a short pause of your Coaching program, we’re happy to oblige. Please let both your Coach and us know at order.coaching@lesmills.com.